SUMMARY
Accomplished Lead User Experience Researcher and Strategist with 7+ years of experience leveraging deep user insights and strategic frameworks to inform product vision, influence cross-functional teams, and drive innovation in complex environments.
EXPERIENCE
Lucid Motors | Lead UX Researcher and Strategist | August 2020 - Present
Led strategic user research and design strategy initiatives that informed product and service development for luxury electric vehicles across North America and the Middle-East.
Partnered with Customer Support leadership to establish feedback channels, translating customer care insights into actionable user needs that directly influenced product enhancements and improved customer satisfaction.
Conducted foundational exploratory and evaluative research for Lucid Air and Lucid Gravity production programs, directly influencing key design and feature decisions and product roadmaps.
Designed and facilitated design strategy workshops to align cross-functional teams (Design, Product, Business) with strategic business objectives, leading to the definition of innovative experience concepts that shaped product direction.
Enhanced the effectiveness of strategic research initiatives by streamlining research operations, unifying methodologies, establishing a central repository, and mentoring research team members.
Honda R&D Americas | Product Research Intern | May 2019 - Aug 2019
Research project to discover opportunities for digital experiences for riders in connected autonomous & shared electric vehicles.
Designed and conducted user interviews, surveys, and research analysis to inform the development of a digital roadmap, effectively guiding early-stage product planning for connected autonomous shared electric vehicles.
Innovation Cell, Godrej Appliances | User Experience Research Specialist | July 2016 - July 2018
Product development project to design a new range of connected cooking appliances for Indian households supporting their health-oriented lifestyle.
Led ethnographic research studies to uncover foundational user behavior and needs in Indian kitchens and around connected technologies, informing the product development strategy for a new range of connected cooking appliances.
Designed, iterated, and tested the companion mobile app through prototyping and user testing.
Amber Healthcare Solutions | User Experience Designer | Nov 2015 - April 2016
Designed the consumer and service provider apps for hyperlocal platform to book personal beauty services at home.
Housing.com | Indian Real Estate Forum | Senior User Experience Designer | June 2014 - Nov 2015
Designed User Interface and product features for multi platform real-estate marketplace and community discussion forum.
KEY ACADEMIC PROJECTS
Social Innovation - Capstone | April 2019
Consulted for a non-profit that supports independent living for youth to help manage knowledge and communications using digital solutions within the organization.
Thesis - Design Thinking in Organizations | December 2019
An investigation into techniques for introducing design thinking methodologies to design immature organizations, exploring strategies for integrating user-centric approaches at a foundational level.
EDUCATION
Carnegie Mellon University, Pittsburgh PA
Master of Integrated Innovation for Products & Services | 2019
Indian Institute of Technology Guwahati, India
Bachelor of Design - HCI | 2014
AREAS OF INTEREST
User Research
Design Strategy
Product Development
Design Thinking
SKILLS & EXPERTISE
Ethnographic Research
Exploratory Research
Evaluative Research
Continuous Discovery
Customer Experience
Product Strategy
Insight Management
Research Operations
METHODOLOGIES
Quantitative Research
Data Visualization
Data Analysis
Usability Testing
Empathy Mapping
User Interviews